Cogito combines Emotion and Conversation AI into an innovative platform that delivers real-time coaching and guidance to contact center agents, gives supervisors visibility into live conversations from their teams working from anywhere, and continuously tracks customer and employee experiences.
Powerful AI models reveal new insights from all conversations, extracting both what was said and how the message customers received the message. With Cogito, you can measure CX for 100% of calls or go deeper and track the employee wellbeing. This powerful data set, which includes signals from customer behavior, sentiment, audio streams, and transcription, can all inform operational decisions with sharper, more specific, and actionable insights. Get started with our APIs here.