Last updated 02/15/23 with Cogito 23.02 release
The concept of a Combination Role has been introduced to allow multiple role support in the Cogito UI. This enhancement is needed to adapt to the newly introduced Coach role requirements.
The recently added coach role support allows either an Agent or a Supervisor to also have a Combination Role as Coach.
- Support of the redesigned Coach role is now provided
- Empathy notification has been added to the allowed and supported behavioral notification list
- Sensitive Data Redaction model now supports higher call volume
- Completed Calls are now properly loading in the viewing window