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Release notes 25.7

13 days ago by Craig Blake

Last updated 07/18/25 with Verint Coaching 25.7 release

What's New

Refreshed Post-Call Screen in Companion

We’ve updated the post-call screen in the Companion window to enhance clarity and visual appeal.

The Last Analyzed Call section has been modernized with a sleek, easy-to-read design, clearly highlighting both Improved and To Work On behaviors.

The Today section now features the same updated design and displays key metrics, including Number of Calls and Average Call Time for the day.

These changes are part of our ongoing effort to improve usability and help users quickly interpret performance insights.

Post Call Summary Cue for Agents

We’re introducing the Agent Call Summary Cue, a new post-call notification designed to streamline access to Call Summaries for agents. This enhancement helps reduce Average Handle Time (AHT) and improve CRM documentation efficiency by eliminating the need for agents to manually locate calls in the Search page.

Key Highlights:

  • New Feature: Agent Call Summary Cue provides direct access to call summaries post-call.
  • Delivery Methods (configurable via feature flag):
    • Companion window’s post-call screen (redesigned UI)
    • OS-based desktop slide-in
    • Salesforce toast notification
  • Benefits:
    • Simplify access to Call Summaries
    • Boost usage of Call Summarization
    • Reduce AHT

This update is available to clients using the Call Summarization feature. Please discuss activation with your Customer Success Manager for further details.

Simplified Call Summary Copy Button

We’ve improved the usability of the Call Summary section in Play Call Viewer. Previously, users had to manually copy the Intent and Resolution fields separately. With this update, users can now copy the entire Call Summary — including both Intent and Resolution — with a single click.

This enhancement streamlines the process of transferring call details into customer CRM systems, saving time and reducing effort.


Enhancements

Improved Real-Time ASR Engine with UK English Support

We’re excited to announce improvements to our Real-Time Automated Speech Recognition (RTASR) engine, now with enhanced support for UK English.

This upgraded engine is built with a focus on:

  • Improved performance
  • Reduced word error rate (WER)

These advancements ensure more accurate real-time transcriptions — enabling our customers to stay focused on their business while Verint powers the technology behind the scenes to help achieve their goals.

Security Fixes

CVE Updates

🔒 CVE-2025-32996 (Medium)
In http-proxy-middleware (before 2.0.8 and 3.x before 3.0.4), a logic issue in the writeBody function could result in it being called twice, potentially corrupting the response body.

🔒 CVE-2025-32997 (Medium)
A flaw in http-proxy-middleware (before 2.0.9 and 3.x before 3.0.5) causes fixRequestBody() to proceed even if bodyParser() fails, possibly allowing malformed requests to be forwarded.

🔒 CVE-2024-47764 (Low)
In the cookie package (before 0.7.0), improperly parsed cookie names can include illegal characters, enabling potential attribute spoofing and XSS vectors.

🔒 CVE-2023-44270 (Medium)
PostCSS (before 8.4.31) incorrectly parses CSS comments, which could allow injection of malicious rules into processed stylesheets.

🔒 CVE-2025-27789 (Medium)
In Babel (before 7.26.10 and 8.0.0-alpha.17), use of named capture groups in .replace() can trigger ReDoS vulnerabilities due to inefficient polyfill logic.