Desktop - Deprecation Notice

We would like to inform you that starting September 2025, support for Cogito Desktop versions earlier than 5.0.28 will be officially deprecated. This means that these versions will no longer receive updates, bug fixes, or security patches. To ensure you continue to receive the best performance, security, and support, we strongly recommend upgrading to the latest desktop version.

The latest desktop, now called Companion Desktop version 5.0.29, is available in release 25.3. For planning purposes, Verint will minimally maintain an annual desktop release schedule to ensure latest security improvements with the intent to also support the previous desktop version unless otherwise communicated.

Key Details

• Deprecation Date: Release 25.3 (March)
• End of Support (EOS) Date: Release 25.9 (September)
• Affected Versions: All versions of Cogito Desktop prior to 5.0.28
• Action Required: Please upgrade to latest Companion Desktop version 5.0.28 or higher before EOS date

Why Upgrade?

• Security Improvements: Older versions may have unpatched vulnerabilities.
• New Features: Version 5.0.28 and beyond include improved performance and security patches
• Ongoing Support: Only the latest version will receive regular updates and bug fixes.

Support

We understand that upgrading desktop versions may require scheduling work with your IT resources. Our Customer Success Manager (CSM) will be available to provide guidance and address any questions or concerns you may have throughout the transition process.

Please take action before the specified end of support date to ensure uninterrupted access to the Verint Companion Desktop and to maintain the security and performance of your application.